Solutions / Performance Management
Manage suppliers on outcomes, not anecdote.
Set expectations, measure delivery and spot trends early. Turn supplier relationships into a continuous performance conversation, not an annual review.
Start with Where. / Improve
Performance Management
Performance Management sits in the Improve stage - a continuous rhythm that keeps supplier oversight active between formal assessments.
Where this shows up
The problems Performance Management is built to solve.
Performance data is scattered
SLA breaches, uptime reports and satisfaction scores live in different systems and inboxes.
Reviews are backward-looking
By the time issues surface in quarterly reviews, customers and services have already felt them.
No shared view with the supplier
Vendors and internal teams argue about which numbers are true instead of improving them.
Poor performance is not linked to risk
Declining supplier reliability is treated as a commercial issue, not a resilience signal.
What you get
Capabilities in Performance Management.
Designed to plug into the same dependency map that powers the rest of the platform.
KPI and SLA tracking
Configure the metrics that matter for each supplier and business service.
Trend and anomaly detection
Spot deterioration early and take action before it becomes an incident.
Structured supplier reviews
Run cadence-based reviews with a shared agenda, evidence pack and action log.
Feedback and satisfaction capture
Bring internal and business-side views of the supplier into the same record.
Performance-to-risk feedback loop
Sustained underperformance flags as a risk signal in the register automatically.
Business outcomes
What changes when you deploy Performance Management.
Continuous
Oversight rhythm
Move from annual reviews to a live performance conversation with every material supplier.
Early signal
Trend detection
See performance drift before it turns into an incident or customer impact.
One record
Shared truth
Vendors and internal teams work from the same performance history.
Other solutions
Risk Management
Identify, assess and manage third-party risks using structured assessments, workflows and a central risk register.
Incident Management
Capture supplier incidents, investigate root causes and automatically convert incidents into managed risks.
Operational Resilience
Protect critical business services through business continuity planning, impact analysis and resilience testing.
Dependency Intelligence
Visualise business dependencies to understand how suppliers support your services, systems and operations.
Start with Where.
A 45-minute executive review. We map one critical service with you and show you what your current programme is missing.